Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Rhyl | GPhC Registration No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Rhyl is a GPhC registered online pharmacy weight loss clinic serving patients in Rhyl and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights.

1. Who We Are

Pharmacy Weight Loss Rhyl is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as a regulated online pharmacy providing weight loss services.

If you have any questions about this policy or how we handle your data, please contact us using the details in Section 7.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of personal data:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, delivery address
• Health data: Medical history, current medications, weight, BMI, and relevant clinical information required for safe prescribing
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, device information, and website usage data collected via cookies
• Communications data: Records of correspondence with our pharmacy team

Health data is classed as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and obtain pharmacist approval before dispensing
• To process and dispatch your orders — we aim to dispatch within 1 working day once your order has been reviewed and approved by our pharmacist
• To maintain accurate and complete pharmacy records as required by law and GPhC standards
• To communicate with you about your treatment, orders, and any clinical concerns
• To comply with our legal and regulatory obligations as a registered pharmacy
• To improve our services and website experience

Our legal bases for processing include: performance of a contract, legal obligation, vital interests, and explicit consent where required for special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use essential cookies (required for the website to function), analytical cookies (to measure site performance), and functionality cookies (to remember your preferences). You can manage or disable non-essential cookies through your browser settings at any time. Disabling certain cookies may affect your experience on our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only where necessary and lawful, including with:

• Delivery providers: To dispatch your medication to your address
• Payment processors: To securely handle transactions
• Healthcare professionals: If clinical escalation or referral is required for your safety
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
• IT and platform providers: Who support our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain pharmacy and patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by law. Technical and marketing data is retained for shorter periods. When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to access your personal data, request corrections, ask for erasure in certain circumstances, object to processing, and request restriction of processing. You also have the right to data portability where applicable. To exercise any of these rights, please contact us directly. We will respond to all data-related requests promptly.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Rhyl
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk